Client Case Study # 1 - Talent Acquisition (customized seminar, webinar, train-the-trainer and on-demand learning)

Client - Fortune 500 technology company

The Challenge - attracting and retaining talent in a highly competitive marketplace for qualified employees

The Solution - to improve their ability to secure high talent, increase retention efforts and ultimately boost revenue, a well-known Fortune 500 technology company enlisted the expertise of Newleaf Training and Development to create a completely customized training program.  Based on a thorough pre-consultation, the curriculum was developed, piloted and subsequently implemented. The training program capitalized on the Hiring Manager’s ability to identify quality talent, increase hiring efforts to target core competencies and utilized real-world examples and simulations to be easily applied immediately for the benefit of the organization.

Return on Investment - the success of this program was realized through an increased candidate experience, measured in a significant improvement in Net Promoter Score (NPS) and greater success in winning talent to the organization.

This program has been adapted for the organization’s global market.  Newleaf Training and Development partnered with the Client to create a half-day seminar, a 90min webinar version and facilitated a train-the-trainer solution across APAC and EMEA. Most recently, the program was also adapted as an on-demand eLearning solution.

If you’d like us to connect you directly with this Client (or any of our Clients) to hear more about the quality of our programs and services, contact us

Client Case Study # 2 - Team Effectiveness (strategic retreat, 1:1 coaching and seminars)

Client - A leading private university and research institution

The Challenge - incoming leader inherits a disengaged team that lacks direction

The Solution - to increase staff effectiveness and create transformational behavior change a large well-known academic institution enlisted the expertise of Newleaf Training and Development to employ organizational coaching for a team of 60 + staff members that was centered on components of self-awareness, self-management, social awareness and relationship management.  This intact work team was receptive to the individualized coaching sessions that spanned over a period of eight months.  At the close of each coaching session Participant’s created an action plan with time bound goals to serve as a guideline for continued growth and development.

In addition to the organizational coaching a strategic planning session was conducted with the leadership team to explore people behaviors, leader behaviors and ultimately desired state for the organization to ensure sustainable success.  Furthermore, another planning session was conducted with the staff members to unveil the leadership team’s strategic planning session goals as well as enlist feedback from the team.

Return on Investment - the result of the organizational coaching and strategic retreat realized a significant increase in employee engagement and a much higher satisfaction among team members, measured by an internal survey conducted before the work commenced and 3 months after it was completed.

If you’d like us to connect you directly with this Client (or any of our Clients) to hear more about the quality of our programs and services, contact us

Client Case Study # 3 - Diversity and Inclusion (customized seminar, webinar and train-the-trainer)

Client - Fortune 500 technology company

The Challenge - fast growing company that is committed to ensure they maintain a diverse and inclusive workforce

The Solution - to increase awareness and foster innovation a fast growing Fortune 500 technology company, enlisted the expertise of Newleaf Training and Development to create a customized training program centered on diversity and inclusion specifically the impact of unconscious bias.  The training program tackled the implications of unconscious bias and how the best and brightest talent can often be made to feel unwelcome, invisible and not important to the success of the organization, which can result in employees who are detached and who likely to take their talents elsewhere.

The training program leveraged the Harvard University Implicit Association Test or IAT to measure attitudes, beliefs and strengths of associations between concepts.

Return on Investment - as reported by the Client, this program yielded significant benefits evident in work teams that increased their creativity, collaboration and innovation in problem solving to deliver over and above business results.

If you’d like us to connect you directly with this Client (or any of our Clients) to hear more about the quality of our programs and services, contact us

Client Case Study # 4 - Customer Service (On-Demand eLearning with in-person Lunch & Learn seminars)

Client - privately owned business, manufacturer and distributor

The Challenge - need to improve customer service in an increasingly competitive marketplace and unable to take employees off the job for more than an hour or so for training.

The Solution - to improve customer service the Client engaged Newleaf Training and Development to create a series of On-Demand eLearning modules for staff to be able to access outside of a classroom setting.

The modules were customized to the specific need of the Client and were instructionally-designed to be interactive, visually engaging and highly relevant to the employee. The four modules covered topics such as Why Some Customers Don’t Return, Resolving the Root Issue (depending on fault and severity), Serving Difficult Customers and Personalizing the Organizational Brand. Employees were required to complete the On-Demand eLearning modules prior to attending a one-hour lunch and learn seminar with a Facilitator from Newleaf Training and Development who reviewed the learned concepts with the employees and facilitated discussions on the practical application of the concepts into day to day working activities. In addition Newleaf Training and Development were engaged to conduct an employee survey to measure their perception on customer satisfaction as well as to conduct a survey of nearly 1,500 of the Client’s customers.

Return on Investment - the success was measured by the Client in an increase of customer satisfaction from 62% to 93% within 3 months of the training activity being completed along with an increase in employee morale and reduced employee attrition due to lower staff turnover.

If you’d like us to connect you directly with this Client (or any of our Clients) to hear more about the quality of our programs and services, contact us